Currency: PKRDelivering across Pakistan
What to do if an item arrives damaged, and how we resolve it.
Salt tiles, lamps and other natural-stone items can occasionally be affected in transit. If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the item and its packaging.
Once we've reviewed the report, we'll arrange a replacement where available, or a refund to your original payment method — whichever suits you best.
We pack natural salt products with protective materials suited to their weight and fragility, and continue to review our packaging as we get feedback from buyers.
